This is a demo store. No orders will be fulfilled.

WE ACCEPT ORDERS FROM CUSTOMERS IN EU ONLY
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Terms and conditions

Terms and Conditions

The general terms and conditions give you an overview of our services on gateautomation.eu. Our offers are aimed exclusively at consumers making purchases for private purposes. We offer you a personalised shopping and service experience for gateautomation.eu items.

  1. Conclusion of contract:

    2. By placing an order on the gateautomation.eu website, you declare that you are acting exclusively for private purposes. Your contractual partner is Dual Computers SRL. The contract shall take effect when you click on the purchase button and receive the order confirmation. We reserve the right to refuse or cancel orders generated by automated programs or third-party services.

  2. Prices, shipping costs and delivery conditions:

    3. Prices indicated at the time of the order are final prices and include the applicable VAT. gateautomation.eu shall bear the shipping costs, unless specific shipping methods, for example express delivery, are specified in the order. Additional shipping costs may be incurred for orders below the minimum order value. You will be informed of the amount before placing the order and will receive further information on this in the detailed general terms and conditions.

  3. Various payment methods:

    4. Only one payment method is available at this time, it is the credit card payment. The actual payment methods available at the specific time of ordering may vary and you will be informed of the specific payment methods offered before placing the order.

  4. Using vouchers:

    5. Promotional vouchers that are issued as part of advertising campaigns or gift vouchers that are purchased can also be redeemed during the order process. The respective voucher conditions shall apply.

  5. Right of cancellation:

    6. As a consumer, you have a statutory right of cancellation. This means that you can cancel this online contract within 14 days of receiving the goods without giving reasons by 1.) informing us by email that you no longer want uphold the contract and 2.) returning your order to us.

  6. Voluntary right of return:

    7. We offer you a voluntary additional right of return, which we grant you voluntarily and independently of the 14-day right of cancellation. Your statutory right of cancellation remains unaffected by this.

  7. Refunds:

    8. Any refunds will be made automatically using the original payment method.

  8. Customer service:

    9. Please refer to our help pages or contact our customer service if you have any questions.

  9. Potential complaints:

    10. We have a reporting and complaints procedure to review potentially unlawful content. You have various legal remedies available if you do not agree with our decision.

  10. Miscellaneous:

    11. The statutory warranty rights to which you are entitled apply. You also have the option of downloading and archiving the terms and conditions.

Reporting and complaints procedure; out-of-court dispute resolution

On our website, we provide you with the opportunity to report products or other content that you believe fail to comply with prevailing laws or our terms of use (reporting). We will check these reports and inform you of the outcome. Should we decide not to take any action, you shall have the opportunity to submit this decision for review (complaint). Furthermore, you have the option of pursuing an out-of-court dispute resolution, as well as ordinary legal recourse.

In the event of any instance of misuse, we shall temporarily (or permanently) suspend the processing of reports and complaints. The term "misuse" shall apply if you frequently submit reports or complaints that are clearly unfounded. We shall consider all facts and circumstances available to us when assessing instances of abuse, and when deciding as to whether and, if so, for how long, to suspend the processing of reports and complaints. This shall comprise the absolute number of clearly unfounded reports or complaints, the relative proportion of unfounded reports and complaints in total, the severity of the instance of misuse and – if ascertainable – the intentions being pursued by the reporting party.

Before suspending the processing of reports and complaints, we shall issue a warning. We shall also inform you about the duration of any possible suspension.

Kind Regards,
Dual Computers SRL Team